If Nikabot is not responding to you in Slack or not making a lot of sense, check the following:
- Is Nikabot offline?
This can happen when someone installs Nikabot in a Slack workspace but doesn't finish the initial setup. If you're the person who signed up your team on Nikabot, you need to sign in on nikabot.com and follow the instructions. Learn more about the initial setup here.
- Is Nikabot saying that she can't talk to you?
In that case you're inactive in Nikabot. Only people who are set to Active will get to talk to Nikabot and enter their work hours. An admin in your team needs to activate you in Nikabot by going to the All Members page. Learn more about activating Nikabot for users.
- Is Nikabot saying she doesn't understand what you say?
Whenever Nikabot asks you what you worked on, she won't accept any new messages until you enter your work hours for that day. Sometimes, you might have an unanswered question and not realize unless you scroll up in your conversation. If you really can't find the pending question, you can just type your answer.
- Is Nikabot not responding at all?
Not even when you say
help? If she's online but not responding to anything you say, or if she's not online but you are convinced she should be, you should get in touch with us. Please use the live chat or email us.