Troubleshooting
Is the bot not responding or things not working as expected? Find help for the most common issues here
8 articles
Written by Nikabot
Nikabot didn't check in with me. What now?
What to do if you or a team member don't receive a message from Nikabot asking to log time on a day when you should haveWritten by Nikabot. Updated over a week ago
Nikabot isn’t responding in Slack or Teams
What to do if Nikabot won't talk to you or if your interaction with Nikabot in Slack or Teams is not working as expectedWritten by Nikabot. Updated over a week ago
I can't log in to the Report Center. What do I do?
What to do if you can't login to your account through the web interface or if the data in your Report Center is incorrect.Written by Nikabot. Updated over a week ago
I can't find a project on the list
What to do when you're entering work hours and some projects don't appear in the list of optionsWritten by Nikabot. Updated over a week ago
Why can't I log time through the Report Center?
What could be causing the "Failed to update record" error message?Written by Nikabot. Updated over a week ago
Why can't I see some of the users on the Team Overview page?
When do users disappear from the Team Overview page after being deactivated or deleted?Written by Nikabot. Updated over a week ago
We signed up for a paid version, why is my account set to trial?
Does a subscription from Slack work for Teams or vice-versa?Written by Nikabot. Updated over a week ago
Why do Slack and Teams records appear in different Report Centers?
Why can't I access our previous Slack records through our Teams login or vice-versa?Written by Nikabot. Updated over a week ago