Troubleshooting

Is the bot not responding or things not working as expected? Find help for the most common issues here

Nikabot avatar Tari Feijão avatar
8 articles in this collection
Written by Nikabot and Tari Feijão

Nikabot didn't check in with me. What now?

What to do if you or a team member don't receive a message from Nikabot asking to log time on a day when you should have
Nikabot avatar
Written by Nikabot
Updated over a week ago

Nikabot isn’t responding in Slack or Teams

What to do if Nikabot won't talk to you or if your interaction with Nikabot in Slack or Teams is not working as expected
Tari Feijão avatar
Written by Tari Feijão
Updated over a week ago

I can't log in to the Report Center. What do I do?

What to do if you can't login to your account through the web interface or if the data in your Report Center is incorrect.
Tari Feijão avatar
Written by Tari Feijão
Updated over a week ago

I can't find a project on the list

What to do when you're entering work hours and some projects don't appear in the list of options
Nikabot avatar
Written by Nikabot
Updated over a week ago

Why can't I log time through the Report Center?

What could be causing the "Failed to update record" error message?
Tari Feijão avatar
Written by Tari Feijão
Updated over a week ago

Why can't I see some of the users on the Team Overview page?

When do users disappear from the Team Overview page after being deactivated or deleted?
Tari Feijão avatar
Written by Tari Feijão
Updated over a week ago

We signed up for a paid version, why is my account set to trial?

Does a subscription from Slack work for Teams or vice-versa?
Tari Feijão avatar
Written by Tari Feijão
Updated over a week ago

Why do Slack and Teams records appear in different Report Centers?

Why can't I access our previous Slack records through our Teams login or vice-versa?
Tari Feijão avatar
Written by Tari Feijão
Updated over a week ago